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Enhancing Your Banking Experience with ITMs at Bank Plus

 

What Are ITMs?

At Bank Plus, we're excited to introduce our latest innovation: Interactive Teller Machines (ITMs). These cutting-edge devices combine the convenience of traditional ATMs with the personalized touch of face-to-face interactions. Let's dive into what makes ITMs different from ATMs and how they enhance your banking experience.


ITMs vs. ATMs: What Sets Them Apart?

 

1. Personal Interaction

ITMs provide a personal touch: When you use an ITM, you'll be connected with a live teller via video conferencing. It's like having a face-to-face conversation as you conduct your transaction.

ATMs, on the other hand: are self-service machines that offer basic functions such as cash withdrawals, balance inquiries, and check deposits. They don't involve direct interaction with a teller.

 

2. Expanded Transaction Options

ITMs allow more transactions: Beyond basic ATM functions, ITMs let you perform a wide range of tasks, including:

  • Deposits
  • Withdrawals
  • Account transfers
  • Loan payments
  • And more!


3. ITMs Are Not Employee Replacements

 

ITMs complement our staff: They're an extension of our people, not a replacement. A live teller operates the ITM from the other end, ready to assist you throughout your transaction.

Our commitment: Bank Plus values our employees, and ITMs enhance their ability to serve you better.


Using the ITM: A Simple Guide


  1. Touch the “Talk To A Live Teller” Button: When you approach an ITM, simply touch the “Talk To A Live Teller” button on the screen.
  2. Connect with a Teller: A Direct Teller will appear on the screen to assist you. Whether it's your first time using the ITM or you're a seasoned user, they'll guide you through the process.
  3. Perform Your Transaction: From deposits to loan payments, follow the prompts on the screen to complete your transaction seamlessly.


ITM Availability Hours

 

Monday through Friday: ITMs are available from 8:30 AM to 4:00 PM.


Additional Questions Answered

 

1. Cashier’s Check:

    For these services, please visit us inside the branch, and our staff will take care of your transactions.

2. Coin Deposits and Dispensing:

     While you cannot deposit coins into the ITM, we can dispense pennies, nickels, and quarters.

3. Tellers in the Bank:

    Yes! The ITM channel is an extended service of the branch. You'll still find our current employees in place, ready to assist you.

4. Transaction Posting Time:

    No worries! Transactions through the ITM channel will post exactly like your front-line teller transactions.

Have more questions? View our ITM FAQ page! 

 

Privacy Matters

 

Your conversations are private. ITMs offer several privacy features:

  • Adjustable Speaker Volume: Control the volume to ensure privacy.
  • Use Your Earbuds or Headset: Plug in your own earbuds or headset for discreet communication.
  • Chat Feature: Type messages directly on the screen.
  • Written Messages: Scan a written note for the teller to read.

 

Embracing the Future with ITMs

 

At Bank Plus, we're committed to enhancing your banking experience. ITMs bridge the gap between digital convenience and personalized service. Try them out at our branches in Estherville, Graettinger and Swea City and discover the future of banking! Still have questions contact your local branch or submit a contact us form!